BEST VALUE SERVICE
SILVER
Coverage:
Value Care Silver is a maintenance plan that guarantees savings & protection against inflation & price volatility of lubricants during the running of the Vehicle.
Value Care Silver Plan covers the following:
Scheduled maintenance services at periodic interval of Kms for Labor, Parts & Consumables.
Services covered as per Riya Autolink recommendation, at interval as indicated in the service schedule to the extent you are liable to pay under Free Services scheme.
- Change of Oil Filter, Fuel Filter, Air Filter & Sedimenter.
- Change of Engine Oil, Transmission Oil, Power steering Oil*.
- Change of Coolant, Brake Oil & Clutch Fluid*.
- General Check up, Wheel Alignment / Balancing.
- Washing of Vehicle, Wheel greasing*.
Exclusion:
- Charges of wheel balancing with weights.
- Charges for gas filled / top-up in AC system.
- Charges (Labor + Parts + Consumables) for any repairs not mentioned above, and not covered under schedule maintenance service.
- Service on the basis of Month/Year elapsed.
GOLD
Coverage:
Value Care Gold is a maintenance plan that guarantees protection against unexpected repair cost & Provides substantial savings thru protection against inflation & price volatility of lubricants during the running of the Vehicle.
Value Care Gold Plan covers the following:
1. Scheduled maintenance services at periodic interval of Kms for Labor, Parts & Consumables.
- Change of Oil Filter, Fuel Filter, Air Filter & Sedimenter.
- Change of Engine Oil, Transmission Oil, Power steering Oil*.
- Change of Coolant, Brake Oil & Clutch Fluid*.
- General Check up, Wheel Alignment / Balancing Labour (Excluding Balancing Weight)
- Washing of Vehicle, Wheel greasing*.
- Top up of Engine Oil, Coolant, Brake oil
2. Repair or Replacement of Wear & Tear Items for Parts & Labour.
- Brake Pad, Brake Liner, Wheel Cylinders
- Clutch Disc, Clutch Cover, Cables, Mountings.
- Change of Coolant, Brake Oil & Clutch Fluid
- Suspension Bush, Wiper Blade , Auxiliary Belt & other Wear & Tear Items
- Washing of Vehicle, Wheel greasing
Exclusion:
- Charges of wheel balancing weights.
- Charges for gas filled / top-up in AC system.
- Charges (Labor + Parts + Consumables) for any repairs not mentioned above, and not covered under schedule maintenance service, which are neither covered under the Company's warranty nor this program as the case may be.
- Suspension Bush, Wiper Blade , Auxiliary Belt & other Wear & Tear Items
- Service on the basis of Month/Year elapsed.
PROMISE TO PROTECT
Coverage:
Value Care – P2P is a maintenance plan that guarantees protection against unexpected wear & tear repairs to provide substantial saving through protection against inflation & price volatility during the running of the vehicle.
Value Care P2P Plan covers the following:
Repair or Replacement of Wear & Tear Items for following Parts & it’s Labour
- Clutch.
- Brake Pad, Brake Liner, Brake Disc.
- Wiper, Wheel Cylinders.
- Suspension Bushes ,Engine Mountings.
- Hoses, Ball Joints.
- Auxiliary Belt, (Alternator & A/C Belt), Window Winder.
Exclusion:
- Charges ( Labour + Parts) of any repairs not mentioned above ,not covered under Scope of repair, are neither covered under the company's warranty nor this programme as per the case may be
- Scheduled Service, Engine & Aggregates, Body Parts, Catalytic Converter, Top Up of oil, coolant, brake fluid, wheel alignment & balancing.
FAQS
Scheduled Service is a preventive maintenance tool for ensuring smooth and trouble free running of the vehicle in which consumable items like Engine oil, Oil Filter, Fuel Filter, Air filter etc are replaced as per replacement schedule recommended by Riya Autolink.
Will my vehicle’s schedule service be covered under this AMC? – Scheduled Services are covered under Gold, Silver and Protect Plus type of AMCs.
Coverage of schedule services under Gold, Silver and Protect Plus type of AMCs are based on the AMC combination selected in terms of Period and Kms. For Example if Customer having Zest, Bolt, Tiago, Tigor , Nexon or Harrier models in which Engine oil replacement schedule is at 1 yr / 15000 Kms (whichever is earlier) is buying 2 year / 30000 Kms AMC then he is entitled for 2 oil change schedule services. Similarly if Customer is having Hexa, Sumo Gold or Safari Strome models in which Engine oil replacement schedule is at 1 yr / 20000 Kms (whichever is earlier) is buying 2 year / 40000 Kms AMC then he is entitled for 2 oil change schedule services.
Wear and Tear Parts replacement like Clutch Plate, Brake Pads, Brake Disc, Brake Liners, Wiper Blades etc is covered only under Gold, P2P and Protect Plus plans.
Consumables are covered under Gold, Silver and Protect Plus type of AMCs.
Consumable items like Engine oil, Oil Filter, Fuel Filter, Air filter, Brake Oil, Power Steering oil (As applicable), Coolant, AC / Alternator Belt (As applicable) etc are covered.
Yes. Labour Charges are covered under this AMC.
No. Previous AMC needs to blocked for buying new AMC.
Yes. Customer can get his / her vehicle serviced under AMC across all TML authorized workshops PAN INDIA.
No. Full payment is required in advance for buying this AMC.
Gold AMC can be purchased within 396 days and before 15500 Kms from Date of sale of vehicle. Promise 2 Protect and Protect Plus AMCs can be purchased within 2 years from Date of sale of vehicle. For Silver AMC there is no restriction in terms of age or kms of vehicle.
If Gold AMC is required for period which is more than OE Warranty period of vehicle then Extended Warranty is required to be purchased separately. For buying Silver, Promise 2 protect and Protect Plus type of AMCs Extended Warranty is not required.
In such case only Silver AMC can be purchased.
AMC offers following benefits: Risk Cover against unforeseen repair expenses, Price Protection. ( due to rising Oil Prices, Parts Prices), Unmatched Value…..Huge Savings of 20 - 30% on maintenance expenses, Higher Resale Value at the time of Car upgrade thru TMA, Cashless repairs as per the scope & coverage, Repairs/maintenance at workshop of customer’s choice – PAN India Validity, Customized options – scope, tenure, km , Saving of GST each time when vehicle is attended under AMC.
Electrical items are covered under Gold AMC if vehicle is under Warranty or extended Warranty. However few items like Bulbs, Fuse, Head Lights, Tail Lights etc are not covered.
In Gold, P2P and Protect Plus Plans Wear and Tear items can be replaced multiple times however customer needs to drive the vehicle properly without clutch riding to get best vehicle performance.
No. GST Customer who wish to take ITC benefit are advised to contact are advised to contact Riya Autolink to authorized Dealers and TASC workshops to avail the AMC.
Gold and Silver AMCs are applicable on All models of Tata Motors Limited. However P2P and Protect Plus AMCs are available only on Tiago, Tigor, Zest, Bolt and Nexon models.
No. Only if there is genuine issue with any particular wear and tear part then it will be replaced under Gold, P2P and Protect Plus plan.
No. Replaced part will not be handed over to customer as same will be kept for further root cause failure analysis.
Yes. AMC can be cancelled only if there is no claim raised by Dealer under that AMC.
Yes. All AMCs can be purchased from a Tata Authorized dealer.
Yes customers can call Riya Autolink on 9727506000 for seeking additional information about AMCs.
Customers are requested to furnish the correct vehicle details while purchasing AMC on line else AMC may get registered on wrong vehicle leading to loss to customer.
Only if vehicle met with an accident leading to major frontal damage and aggregate replacement then Gold , P2P and Protect Plus AMC can not be purchased. However if it’s a minor accident then no such restrictions for buying any AMC.
Customer is not required to pay for parts and labour for any Service / repairs which are under the scope of availed AMC.
Yes. AMC Invoice will be mailed on the E Mail Id provided by customer while purchasing on line AMC.
Yes. AMC will be activated immediately after a successful payment transaction.
Customer can start availing the service under AMC once it gets activated.
